We have gathered the most common questions that come to us about our service, and provided answers below in our FAQ. This page will be regularly updated as new questions arise. If you don’t find the answers to what you are looking for here, please reach out to us by emailing: hi@bcwellness.ca

How do I become a member?

  1. Fill in the online form
  2. Upload your ID (You must upload a valid form of Photo ID to verify age and identity in order to purchase products containing THC)
  3. Wait for site admin approval – You will receive a “click to verify” to your registered e-mail address. By clicking this link, it confirms your account. If you do not receive a prompt notification, please check your Spam or Junk mail.
  4. Shop!

 

What are your shipping policies?

Payment: Pay securely by e-Transfer when making your order online. Be aware that your shipment will not be sent until the transfer has been received. The length of time that it takes for this to happen is out of our control. Please keep this in consideration.

 

Canada Wide Shipping Policy:

Free 2-3 day nationwide shipping on orders over $50.

Orders under $50 are subject to $15.00 flat rate shipping.

 

*If you place an order Monday – Thursday, (with the exception of statutory holidays) your payment is processed before noon, and you request delivery within the GVRD- your package will likely be out for delivery by Canada Post the following day. Otherwise, please allow for the standard 2-3 days.

All orders are shipped Xpresspost. If you would like to opt for signature on delivery please specify on your order. This ensures that your package will not be left on your doorstep or in your mailbox, nor can someone else accept it in your absence. If you request S.O.D, and in the event that you are not home to receive your package, you will likely have to retrieve it from a Canada Post location near your delivery address. Please be aware- without a signature upon delivery we cannot warranty our *Product Guarantee.

 

If you would like to upgrade your order to Priority Shipping, please email us or include a note in your order so we can adjust your total prior to payment.

 

Your tracking number will be provided in a response to your order once e-Transfer has been received.

What happens if my package is lost?

BC Wellness offers a Product Guarantee! This means that if your package fails to arrive, we will replace it. If you do not get your package at least 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation; which can take 5 business days to complete. If they locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a replacement package up to $500 of the value of your package, free of charge. We do not offer postage refunds if your order arrives late due to postal issues. To qualify for our Product Guarantee, you must opt for signature upon delivery. If you prefer not to, you may specify that on the Checkout page under additional notes. But in that case we are unable to replace undelivered packages.

Please report your undelivered parcel to orders@bcwellness.ca

 

Is it safe to order cannabis products from BC Wellness?

We’re one of 100+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 50+ licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 40 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

 

What forms of ID can I use with Email Age Verification?

Acceptable forms of identification:

  • Driver’s licence
  • Canadian/Foreign passport
  • Canadian Citizenship card
  • Certificate of Indian Status card
  • Permanent Resident card
  • Canadian Forces identity card
  • Firearm Acquisition/Firearm Possession card
  • Provincial/Territorial Identification card
  • Canadian National Institute for the Blind (CNIB) national identification card

We accept the following file formats:

  • JPG/GIF/PNG Image
  • PDF Document

 

Referring Friends & Family

Share the health! We sincerely love our extended BC Wellness fam, and we thank you for helping us spread the love all across Canada. We want to give back to YOU, our faithful friends, by offering a 10% discount code each time you refer a friend or family member. When you refer a new member, tell them to leave your name and email address in the additional comments when placing their first order. Once processed, we’ll send you a personal discount code good for 10% off your next purchase! Keeping the community in cannabis, that’s where it’s at.

 

Much Love!

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